Age UK:
A wide range of paid support services, information and advice, activities and events for older adults.
Contact: 01872 266383, www.ageuk.org.uk/cornwall,
British Red Cross:
Red Cross House, Lighterage Hill, Newham, Truro, TR1 2XR.
Contact: 01872 267953, for mobility aids and training.
Christians Against Poverty:
Support for people worried about debt related issues against poverty.
https://cap.org/christians.
Citizens Advice:
General Advice: Text ADVICE to 78866.
Financial Advice: Text DEBT to 78866.
An advisor will callback within 48 hours excluding weekends.
Helpline: 03444 111 444, Monday to Friday 10am to 4pm.
Cornwall Council Support A-Z Helpline:
Call: 0300 1234 100, for a wide range of support services & advice: www.cornwall.gov.uk.
Cornwall Council Handyperson Scheme:
Telephone: 01872 224707. Help with household maintenance and repairs for people over 60 or who have a disability. Charges apply.
Energy Saving Advice:
Contact: 0300 123 1234.
Feel Safe Scheme - Devon and Cornwall Community Watch Association:
Aim is to make people feel safer in their own homes, especially anyone who has either become, or is at risk of becoming, a victim of crime or social behaviour.
What is offered: fitting a security light, door chain, spy hole or window lock; Cutting back a hedge; Putting a strong bolt on a gate; Changing locks; Mending a gate or fence. Although mainly small works, these can often be all it takes to help restore confidence and bring peace of mind.
Referrals: by referral form on DaCCWA.gov website, or by contacting local Neighbourhood Watch scheme or DaCCWA Community Watch Offices. Forms available in hard copy at Feock Parish Council Office.
Health & Social Care - Children's Services:
From Monday 15 January 2024, ther is a quick and easy way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly.
There are three advice lines as follows, click on the blue wording for poster information:
- young people aged 11-19 : 07312 263 096
- parents / carers of children aged 0-5: 07312 263 423
- parents / carers of children and young people aged 5-19: 07312 263 499
Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:
- Sleep
- Child development
- Support with behaviour
- Toileting
- Feeding and nutrition
- Keeping safe and healthy
- Childhood illnesses and support with medical conditions at school
- Emotional, mental health and wellbeing
- Relationships
- Smoking and vaping
- Drugs and alcohol
The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.
Alternatively you can can contact the service via:
- Telephone: 01872 324261
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Please note that this will not be an emergency service. Urgent health advice should be sought from an NHS walk-in centre or by calling NHS 111. In an emergency, dial 999 or go to A&E.
ChatHealth has been widely implemented at several NHS Trusts and healthcare organisations across the UK. It was developed by 2013 by an NHS Trust to offer more choice in how people can get help from local trained health staff in their area. In other areas where it is used young people say they feel more comfortable talking about their issues in a discreet message, whilst parents and carers say messaging is more convenient way to ask quick questions.
Housing Support
Contact: 0300 123 161.
Money Matters
For more info visit: ‘Support is available if you’re struggling with money’ - Cornwall Council.
Mobility Aids:
For short term loans, assisted waste collection, call: 0300 1234 141.
Social Services:
Contact: www.cornwall.gov.uk/health-and-social-care.
Adult care and support: 0300 1234 131.
Cornwall LINK:
Cornwall-wide service where people can find what they need, ask the community for help, or offer support to others. Truro & Roseland Community Link Officer: Helen Nicholson,
CRCC: Cornwall Rural Community Charities
Offer free telephone support to help you use your laptop, tablet or smartphone and access online services from your home: 01872 243557 or 01872 243534 (Monday to Friday, 10am to 12 noon and 1pm to 4pm). Provide recycled old IT equipment. If you have an old laptop you no longer use and would like to donate please call.
Devon and Cornwall Police:
Call 101 or https://devon-cornwall.police.uk.
Neighbour hood Alert - Victim Care Advice & Support.
Launch of new website, partnered with Victim Support, aimed at helping victims of crime in Devon, Cornwall and Isles in Scilly access the care and support they need and provides a single route for all victims regardless of whether or not they have reported a crime. Providing crucial information on victims' rights and helps them understand their journey and what will happen in relation to criminal justice, the police and other agencies.
Inclusion Cornwall:
Partnership of organisations and services committed to social justice and tackling inequalities. Contact: www.inclusioncornwall.co.uk, 01872 326440,
Mental Health:
New Mental Health Resource for anyone aged 16+ :
Money Advice Service:
Free advice: 0800 133 7777 www.moneyadvice.org.uk, Text MONEY to 81400.
Rough Sleeping:
StreetLink - Cornwall Council. If you are worried about someone sleeping rough in the cold weather in Cornwall you can alert StreetLink via thestreetlink.org.uk or https://orlo.uk/StreetLink_1Lo0Q or #BeTheLink
1. Locate - send a pin of where you've seen someone sleeping rough.
2. Describe - give as many details as possible to help services find them.
3. Submit - Your alert will go to local support services who will go out to find the person so they can get access to safe and warm accommodation.
Volunteer Cornwall Helpline:
Community support and activities to assist retuning to social interaction, learning new skills, coping with life’s issues; for all ages.
Contact: 01872 266988.
Warm Homes Fund:
Cornwall Council, Inclusion Cornwall, SSE and other partners.Contact: 0800 954 1956.
